7 Day Defective on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, pleasecontact our Support Center for RMA authorization.
Within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Jumper Tech.
20 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund , please make the refund within 7 days of the order being received.
After we received the return products and verified it is a product quality problem. You will receive your refund on the same account that you used to pay for your order. It usually takes around 15-20 business days for the money to arrive.
1. You may return it for an exchange or refund in 7 days since you receive the product.
2. Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
After we verify the issues and prove that is a DOA case, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
If the ordered device has not the exact colour or specification that you have ordered, you may return it for an exchange or refund. At this point, you may choose one of the alternative If you receive a product that is different in appearance or function from the device that you ordered, for example in a different colour, you may request an exchange or a refund.